DRS Hospitality Project – Erie Events’ Bayfront Hotels Lead Customer Satisfaction in North America

Pittsburgh, PA – DRS Architects: Erie Events’ Bayfront Hotels Lead Customer Satisfaction in North America.

The Courtyard Erie Bayfront Hotel marked its first year of operation Friday, June 23, culminating a successful year as part of the Bayfront Complex that consists of the Bayfront Convention Center, Courtyard Erie Bayfront Hotel and the Sheraton Erie Bayfront Hotel. The hotel received accolades from within the company and amongst other local hotels that validate the positive first 365 days at 2 Sassafras Pier.

~ Reached #1 on TripAdvisor within first 10 months post-opening.
~ Ranked #1 full-service Hotel and Restaurant. (Shoreline Bar and Grille)
~ Ranked #1 for full-service Guest Satisfaction scores.
~ Top 2% of brand year-to-date Staff Service Overall.
~ Top 2% of brand year-to-date Intent to Recommend.
~ Top 6% of brand year-to-date Overall Guest Satisfaction.

The Sheraton Erie Bayfront Hotel, which opened in 2008, continues to be a leader in the industry as well, receiving their own brand recognition.

~ Top 1% of the entire Sheraton Brand for Hotel Style and Design. (Designed by DRS Senior Designer, William J. Michael, ASID)
~ Top 1% of the entire Sheraton Brand for Food and Beverage.
~ Top 2% of the entire Sheraton Brand for Guest Satisfaction Scores: Overall Satisfied.
~ #2 in Erie on TripAdvisor site. (behind the Courtyard Bayfront)
~ #2 in White Lodging best guest satisfaction scores. (behind the Courtyard Bayfront – Courtyard and Sheraton are #1 and #2 in the entire organization)

Read more about the project  here or better yet,  just stop by the next time you are in Erie!

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